Tender Opportunity: Provision of IT services and support to Medilink Midlands

Suppliers are invited to submit a proposal for the provision of IT services and support to Medilink Midlands initially for three years. The tender covers two lots of work:

a)    Lot a: A one off piece of work to review, recommend and implement the consolidation of different IT systems currently being used by two companies that are being incorporated under a single group structure, into a single IT system/platform.

This piece of work will include all IT systems (hardware and software) including;

• Websites and web hosting (recommendation may be made to outsource this part to another third party)
• Email platform
• Business software and licences
• Data storage
• CRM
• Server/cloud migration
• Laptops, printers, and other peripherals

b)    Lot b: Ongoing IT support and maintenance services.

The ideal vendor will provide technical support, assistance and advice on optimal solutions, hardware and software troubleshooting, system maintenance.

The support services are expected to include;

• Server/Cloud support (as appropriate following completion of lot a)
• User support
• Support on printers / scanners / mobile phones
• Broadband provision/support
• Patch management
• System monitoring service
• Backup maintenance and disaster recovery
• First line end user support
• Dedicated telephone support line
• Help desk service
• Remote attended support
• Remote unattended support
• Onsite support engineer

Microsoft Office 365 Enterprise support (or other as appropriate following completion of lot a)

CRM support (if required following completion of lot a)

The successful vendor will be expected to respond to Help Desk service calls efficiently and to ensure that there is no significant computer downtime during our normal working hours, generally 7:30 a.m.to 6:00 p.m. Monday through Friday.

The contract to be awarded does not obligate Medilink Midlands to purchase computer equipment, replacement parts, hardware devices, cabling, licences, software etc. from the successful vendor.

For more information, and to view the full tender document, click here