|Deadline: 5pm Wednesday 17th February 2021
Suppliers are invited to submit a proposal for the provision of IT services and support to Medilink Midlands initially for three years. The tender covers two lots of work:
a) Lot a: A one off piece of work to review, recommend and implement the consolidation of different IT systems currently being used by two companies that are being incorporated under a single group structure, into a single IT system/platform.
This piece of work will include all IT systems (hardware and software) including;
b) Lot b: Ongoing IT support and maintenance services.
The ideal vendor will provide technical support, assistance and advice on optimal solutions, hardware and software troubleshooting, system maintenance.
The support services are expected to include;
Microsoft Office 365 Enterprise support (or other as appropriate following completion of lot a)
CRM support (if required following completion of lot a)
The successful vendor will be expected to respond to Help Desk service calls efficiently and to ensure that there is no significant computer downtime during our normal working hours, generally 7:30 a.m.to 6:00 p.m. Monday through Friday.
The contract to be awarded does not obligate Medilink Midlands to purchase computer equipment, replacement parts, hardware devices, cabling, licences, software etc. from the successful vendor.